Remote uses TCP port 3689 and UDP port 5353 to communicate with your iTunes or Apple TV. If you have a firewall enabled on your router or computer, make sure that the firewall is not blocking communication between Remote and your iTunes or Apple TV. I am unable to play any Movies or other media without the iTunes program locking up. Make sure your Firewall settings are not blocking your connection I have uninstalled and deleted all files in the iTunes folder then reinstalled iTunes after experiencing non-responding. Update via the AirPort Utility application. If using an AirPort Base Station or Time Capsule, make sure to have the latest firmware update installed on your base station. Update your AirPort Base Stations and Time Capsules Note that any Internet services including a VOiP-based phone will not work until the router restarts. This may include disconnecting the power cord for 10 seconds or more. Restart your home network router using the method recommended by its documentation. Using multiple routers may prevent discovery between these devices. In addition, make sure that all your devices are connected to the same router, if you have multiple routers. Note: Some Wi-Fi networks configurations offers a Guest Network that can block certain Internet services from working or seeing other devices on your home network. Your iPhone, iPad, or iPod touch needs to be on the same home or local network as the Apple TV or iTunes library you are trying to control. Ive just recently completed my setup and I have everything working with the exception of the Apple Remote app, which my wife and I use (moreso my wife, which. To setup or troubleshoot Home Sharing on Apple TV: Check your Network connections For additional information about setting up Remote to control your iTunes library or Apple TV. With Remote 2.0 and later, Remote uses Home Sharing for setup and control with iTunes or Apple TV. iTunes for Windows: Choose Help > Check for Updates.iTunes for Mac: Choose iTunes > Check for Updates. Verify that you are using the latest version of iTunes: To connect Remote with iTunes, iTunes must be running on your Mac or PC. Check on other system requirementsįind information about system requirements. Remote updates can be downloaded from the App Store on iPhone, iPad, or iPod touch. You’re having difficulty connecting to an iTunes library or Apple TV to which you’ve previously connectedīefore you proceed with troubleshooting any connectivity issues with Remote, make sure you have the latest version of Remote installed on your iOS device.You can’t connect the Remote app with iTunes or Apple TV.Remember, this process only needs to be performed once.Review the troubleshooting suggestions listed in this article if: Your library will now be paired with rtRemote and you will be able to access all your music and video. If you now click this device, you will be asked to enter a PIN number - enter 0000. You will see a new device appear in your iTunes library called 'rtRemote'. Touch to select the library in rtRemote and the pairing process will begin. Your library should now appear within the rtRemote app and is ready for pairing. Once you have installed rtRemote, please ensure that iTunes is up and running and that your iTunes library has been shared on your network. Touch to select the library in rtRemote and the pairing process will begin. This is a 30 second task that the app will guide you through on first launch. When first run, rtRemote needs to be paired with your iTunes library. RtRemote has currently been tested with iTunes 11 This option is found within iTunes under the Edit / Preferences menu (Sharing tab). Please also ensure that iTunes is set up to 'Share my library on my local network.'. rtRemote does not require any other software to be installed on your Windows 8 PC or tablet. Note that you need to have a copy of iTunes running on a computer on your network. † Streaming features require iHomeServer for iTunes to be installed on the computer running iTunes and supports non-DRM protected content only
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